The capabilities we bring together to achieve your goals

Our Capabilities

Process Automation

Reimagine your existing business processes with our expertise in Robotic Process Automation (RPA) and AI powered technologies to improve productivity, deliver faster with accuracy, handling surge effortlessly and completely customized CRM solutions. Our Process Automation drives transformation with a focus on creating real value through digital reinvention, improving customer experiences and optimizing cost.

Analytics

We create value through our expertise in analytics to help you make business decisions to achieve your goals while enhancing customer experience. Our analytical models offer enterprise value by predicting and optimizing business outcomes. Our data visualization capabilities help proactively derive intelligence, contexts & opportunities.

Domain expertise

Our Domain Experience with a pragmatic approach helps us to strategically partner with you. We re-engineer your business processes through not only deploying industry best practices but also creating them so that you remain relevant. We offer innovative solutions that are quick and deliver measurable results. Our industry knowledge augments stronger client relationships built on performance, engagement and trust.

People

We believe a company is as good as the employees who form its workforce so we empower our people with the right mind sets and skills to become the transformative leaders and deliver real-world results. At PACE, we foster a uniquely collaborative culture full of passionate people who care more about your success.
Passion, Agility, Capability & Ethics is our DNA.

Execution

With more than two decades of experience, we pass on the benefits of our expertise, strategic thinking, analytical insight and process automation to drive innovation and create value. Our execution strategy combines coordinated capabilities—in technology and infrastructure; in advanced analytics, machine learning, and automation; to ensure a well-orchestrated deployment. We diagnose, design and deliver solutions for results beyond expectations.

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Debt Management - Collections
Lead Generation
Digital Sales
Verification & Onboarding
Help Desk

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead generation
Digital Sales
Verification & Onboarding
Collections
Retention
Customer Service
Registration
Order Booking
Promotions

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Customer Service
Field Support

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Pre-issuance & Welcome
Persistency Management
Renewals & Retention
Service Desk
Channel Support
Field Fulfillment