Pace Setters
Business Solutions

Process Automation & AI

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Reimagine business processes with advanced intelligent automation technologies

Improved productivity

We enhance productivity by letting our frontline focus on important tasks while Bots cater to auto curable segments.

Fastest delivery with accuracy

We strive to improve turnaround time by delivering faster with accuracy through integrated systems.

Seamless handling of surges

We ensure readiness to handle surge by curbing queues and wait time.

Personalized conversations

We enable customized conversations with your customers with empathy through Integration with CRM.

Process Automation

  • Human+Bots

    Our platforms are a Human-Bot collaboration which is compatible with any existing RPA Bots.

  • Zero downtime implementation

    We expand seamlessly as per requirement without business disruptions.

  • Unified platform

    We offer a unified platform across business for attended, unattended, or cognitive RPA.

  • Virtual assistance

    We support our frontline virtually by automating data entry and validations.

  • Chat support

    We create more value in communications by Chat-Bot automation.

  • Security

    Our RPA platforms are secured with audit trails.

RPA for back-office process

  • Determine

    We determine high value automation opportunities by ongoing time and motion study of the user activities.

  • Capture

    We use AI to intelligently extract data for further automation.

  • Automate

    Our customised single platform CRMs are reliable, secure and highly appreciated by all our clients.

  • Optimize

    Deep diving for insights in real time at the Bots, processes and business outcomes is a continuous activity.

Front-office augmentation

  • Unified systems for frontline

    With RPA, we connect systems and apps to enhance efficiency.

  • Business continuity

    We prepare for unforeseen events such as COVID-19 by role based access, managing efficiency and implementing system and process changes, while maintaining security & compliance requirements.

  • NPS and CSAT

    We focus higher on customer experience as Bots manages and executes repetitive tasks across multiple people, processes, and systems.

  • Curbing handling time

    Our RPA eliminates the need to search for data from multiple applications and automates manual data entry, reducing average handle time significantly.

  • Personally identifiable information (PII)

    Through RPA, we provide our front line on remote with all the information they need, on a single easy to navigate screen.

Empower differentiated solutions

  • End-to-end business process automation

    We help you reimagine Business processes through automations by reducing human interactions, increasing processing speed and regularizing output.

  • Managing legacy systems

    We augment navigation through legacy systems and other functional barriers by connecting front and back office operations.

  • Processing complex data

    Our automation tools captures, stores, realign and retrieve records from unstructured data and sources, ensuring that processes run successfully.

  • Eliminating errors

    Process automation empowered by AI eliminates error and improves efficiency and accuracy of both routine tasks and complex procedures.

  • Compliance

    Intelligent automation enables guaranteed adherence to requirements established by regulatory statutes, industry standards & best practices.

  • Enhancing customer experience

    Improves customer experience by delivering faster with greater accuracy and consistent results.

  • Liberating employees

    Handling more complex tasks & complete processes, frontline can focus on objectives that use their unique skills giving them ample opportunities to upskill.

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Debt Management - Collections
Lead Generation
Digital Sales
Verification & Onboarding
Help Desk

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead generation
Digital Sales
Verification & Onboarding
Collections
Retention
Customer Service
Registration
Order Booking
Promotions

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Customer Service
Field Support

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Pre-issuance & Welcome
Persistency Management
Renewals & Retention
Service Desk
Channel Support
Field Fulfillment