Pace Setters
Business Solutions
PACE Team is made up of extraordinarily talented individuals who share a passion for achieving the very best in everything they do and have together build representative organization characterized by a culture of belonging, support and trust

Harneet Hariharan

Chairperson & Managing Director

Hariharan Subramanian

Director

Paromita Chakraborty

Chief Leadership Officer

Vikas Mawle

Chief Technology Officer

Balvant Desai

Chief Digital Officer

Suraj Shah

Chief Projects Officer

Arbab Reza

Vice President
Strategy & Business Transformation

Evette Colaco

Vice President
Call Centre Operations

Agnelo Fernandes

Vice President
Quality Assurance

Mohammedi B

Vice President
Human Resources

Muthukrishnan T

Vice President
Administration

Dominic Stephen

Vice President
Field Operations

Sachin Chandran

Vice President
Field Operations

Rajib Das

Asst. Vice President
Field Operations

Samita Todankar

Asst. Vice President
Internal Governance

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Debt Management - Collections
Lead Generation
Digital Sales
Verification & Onboarding
Help Desk

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead generation
Digital Sales
Verification & Onboarding
Collections
Retention
Customer Service
Registration
Order Booking
Promotions

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Customer Service
Field Support

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Pre-issuance & Welcome
Persistency Management
Renewals & Retention
Service Desk
Channel Support
Field Fulfillment