Pace Setters
Business Solutions

Journey through the years
Founding and the rise of PACE

Incorporation of PACE GROUP in January 1994 by Harneet Hariharan & Hariharan S. with 15 employees rendering basic Financial Services.
A closely held company with both Directors holding 50% stake each.

Started managing Tele-calling processes supported by field services for banking industry as a service provider when Business Process Services was yet to take shape and evolve as an industry.

Name changed to PACE SETTERS BUSINESS SOLUTIONS PRIVATE LIMITED and a structured BPO was formed with focus on digitisation.

Call Centre presence expanded to 5 locations and supporting field fulfilment in 4000+ Pin Codes in India.

Harneet Hariharan took over as Chairperson & Managing Director steering PACE to newer heights.

With a 5000+ Team, we are growing year on year in every Industry we have presence in and delivering Innovative solutions along the way.

Continuously winning many excellence awards as best service provider across all industries and domains.

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Debt Management - Collections
Lead Generation
Digital Sales
Verification & Onboarding
Help Desk

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead generation
Digital Sales
Verification & Onboarding
Collections
Retention
Customer Service
Registration
Order Booking
Promotions

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Customer Service
Field Support

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Pre-issuance & Welcome
Persistency Management
Renewals & Retention
Service Desk
Channel Support
Field Fulfillment