Team Leader Operations

Candidate will be responsible to drive and ensuring the achievement of KPIs by the team. He/She will be directly responsible for conducting coaching sessions, CSE level productivity reviews and ensuring adherence to applicable regulatory guidelines. He/She will be responsible for coordination with respective stakeholders and addressing issues of CSE.

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    Bank & NBFCs

    Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

    Debt Management - Collections
    Lead Generation
    Digital Sales
    Verification & Onboarding
    Help Desk

    E-commerce, Telecom, Hospitality, FMCG & Paints

    Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

    Lead generation
    Digital Sales
    Verification & Onboarding
    Collections
    Retention
    Customer Service
    Registration
    Order Booking
    Promotions

    Healthcare Services

    Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

    Lead Generation
    Digital Sales
    Customer Service
    Field Support

    Insurance

    Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

    Lead Generation
    Digital Sales
    Pre-issuance & Welcome
    Persistency Management
    Renewals & Retention
    Service Desk
    Channel Support
    Field Fulfillment