Candidate will be responsible to monitor transactions and ensuring that all the pre-defined norms are adhered to on calls through call barging and sharing feedback. Regularly conduct activities that will help the team to enhance performance and organise calibration sessions with the clients and internal stakeholders.
Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.
Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.
Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.
Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.