Bank & NBFCs

When businesses today are facing unprecedented challenges, we have worked with our Banking and NBFC clients to drive lasting improvement in performance through hybrid end to end processes from digital Tele-Collections to Field teams empowered with tech enablers. With our simplified digital journeys, we have helped our clients to maximize success of seamless, value-creating transactions.

Insurance

We aspire to be our insurance clients preeminent impact partners, leading the wave of innovation in managing Business Process Services. In this new age of AI and automation, we have worked incessantly to introduce innovative tools and processes, ensuring we bring the best to our eminent clients. We do this by leveraging our thought leadership, innovative tools and solutions, top talent and a vibrant ecosystem of empowered teams with updated knowledge platforms.

Healthcare Services

In the wake of the COVID-19 Pandemic, we are right at “Ground Zero” to identify unmet needs of our clients and offer products & services that feature cutting-edge technology. Recognizing the needs of our clients, we offer functionalities, ensuring that our clients engage with a solution and continue to use it. We have designed user-friendly interfaces simplifying the overall processes, creating a more seamless experience for the end user.

E-commerce, Telecom, Hospitality, FMCG & Paints

Personalization is key to engagement. At PACE, we create experiences that our clients want to engage in. Our teams have a unique approach to sustained performance objectives with a core focus on execution, capabilities and growth. We also support our clients’ Business Process Services by establishing a robust governance model that builds capabilities and drives action. This is further enabled by deploying a suite of proprietary tools and technologies delivering results that are objectively and externally measurable.

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Sales Lead Generation Upsell & Cross Sell
Collections: Early Buckets
Bucket X to Bucket 2
Tele - Verification Office & Residence
NPA & Write Off Pool
Pre-Underwriting Process
Expiry & Maturity Pool
NACH Mandate Collection
Panal Interest/ LLP & Bounce Charge Collections
Pre-Delinquency Campaigns

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Sales Lead Generation Upsell & Cross Sell
Collections: Early Buckets
Bucket X to Bucket 2
Tele - Verification Office & Residence
NPA & Write Off Pool
Pre-Underwriting Process
Expiry & Maturity Pool
NACH Mandate Collection
Panal Interest/ LLP & Bounce Charge Collections
Pre-Delinquency Campaigns

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Sales Lead Generation Upsell & Cross Sell
Collections: Early Buckets
Bucket X to Bucket 2
Tele - Verification Office & Residence
NPA & Write Off Pool
Pre-Underwriting Process
Expiry & Maturity Pool
NACH Mandate Collection
Panal Interest/ LLP & Bounce Charge Collections
Pre-Delinquency Campaigns

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Sales Lead Generation Upsell & Cross Sell
Collections: Early Buckets
Bucket X to Bucket 2
Tele - Verification Office & Residence
NPA & Write Off Pool
Pre-Underwriting Process
Expiry & Maturity Pool
NACH Mandate Collection
Panal Interest/ LLP & Bounce Charge Collections
Pre-Delinquency Campaigns

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Debt Management - Collections
Lead Generation
Digital Sales
Verification & Onboarding
Help Desk

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead generation
Digital Sales
Verification & Onboarding
Collections
Retention
Customer Service
Registration
Order Booking
Promotions

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Customer Service
Field Support

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Pre-issuance & Welcome
Persistency Management
Renewals & Retention
Service Desk
Channel Support
Field Fulfillment